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Privacy Policy

Privacy Policy for The Pet Porters

At The Pet Porters Site, accessible from https://www.thepetporters.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains information collected and recorded by The Pet Porters Site and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities. It is valid for visitors to our website regarding the information they shared and/or collected on The Pet Porters Site. This policy does not apply to any information collected offline or via channels other than this website.

Consent

You hereby consent to our Privacy Policy and agree to its terms by using our website.

Information we collect

The personal information you are asked to provide, and the reasons why you are asked to provide it, will be clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

The Pet Porters Site follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any personally identifiable information. The information aims to analyze trends, administer the site, track users’ movement on the website, and gather demographic information.

Cookies and Web Beacons

Like any other website, The Pet Porters Site uses ‘cookies’. These cookies store information, including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of The Pet Porters Site.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons used in their respective advertisements and links that appear on The Pet Porters Site, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or personalize the advertising content you see on websites you visit.

Note that The Pet Porters Site has no access to or control over third-party advertisers’ cookies.

Third Party Privacy Policies

The Pet Porters Site’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business deletes any personal data about the consumer a business has collected.

Request that a business that sells a consumer’s personal data not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. Please contact us if you would like to exercise any of these rights.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data under certain conditions.

The right to restrict processing – You have the right to request that we restrict processing your personal data under certain conditions.

The right to object to processing – Under certain conditions, you have the right to object to our processing of your personal data.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.

If you make a request, we have one month to respond to you. Please contact us if you would like to exercise any of these rights.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

The Pet Porters Site does not knowingly collect personally identifiable information from children under 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best to promptly remove such information from our records.

International Pet Air Travel

We specialize in domestic and international pet transport with the safety and well-being of your pet as #1 priority.

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C Kemp
C Kemp

Just left us a 5 star review

When I moved from California to Texas, I sent my pets, Turbo and Duke, to Texas ahead of me. They stayed at The Pet Porters' beautiful location in Crowley. Jelena gave me updates and was very accommodating when I had to extend their stay. I had enough to worry about with my move, but I didn't have to worry about Duke and Turbo at all. The Pet Porters were excellent.

C Kemp November 21, 2022
google

The team at pet porters could not have been more helpful. My dog moved from Dallas to Sweden in September 2022 and even tho we had a few hiccups with the airline petporters looked after us all. Kept me up to date during my dogs flight, took him in as one of their own during boarding and overall lovely. Recommend 10/10. Thank you!

Emilia Almkvist November 11, 2022
google

Aloha, When you have a family of 6 (yes-six!) Aussiedoodles heading to Oahu from Texas, you MUST use the professionals at Pet Porters to navigate Hawaii’s stringent pet transport program! Jen and her team coordinated the entire process with minimal delays and even boarded our clan until airlines opened up for pet travel…… after nine weeks apart (waiting onTiters and temps to drop), we were reunited and the family is whole again! Mahalo Nui Loa and Thanks for the ride- Luna, Dida, Mercedes, Shadow, Leo and Kona

Joseph Pizzimenti October 27, 2022
google

Couldn’t have been happier to have worked with the Jelena from the Pet Porters! Our 11yo pitbull mix made it well to Germany and is enjoying his new home. We highly recommend working with the Pet Porters, saved us a lot of stress!

Hervé Fehrenbach October 4, 2022
google

When my brother decided to move to Australia from Los Angeles one of his biggest concerns was his Bernice, his cat. We looked at many different pet courier services and decided on Pet Porters. We could not be happier with our choice. Jelena was with us at each stage, solving problems, keeping us in the loop and following through on the dozens of details. Now Bernice is here with us after a long process and journey, she has settled in beautifully and Phil is very happy!

Greg tzinberg September 28, 2022
google

We moved cross country and had our dog relocated by Pet Porters. Jelena and Jen were great! Communication was frequent and helpful. Our dog was safe and happy and we loved getting pictures and updates as he road tripped to our new home. Their boarding facility is clean and spacious and we would definitely hire them again for help transporting or boarding our pup!

Becky & Jarom Wren August 1, 2022
google

A truly incredible service for people moving intercontinental and unable to move their pets themselves. Excellent communication the entire way and door-to-door delivery.

Caleb Sherstad July 30, 2022
google

Highly recommend! The owners are very trustworthy and caring, and always send cute and funny photos of our 4 fur babies having fun!

Laura Fewell July 7, 2022
google

We had been dealing with American airlines to transport our two larger dogs to El Salvador from Miami and I had a bad feeling about to situation. With our flight leaving in a week I found The Pet Porters online. I was put in touch with Jen on the Thursday, morning a week before our flight and by the end of the day she had the girls booked on a flight landing two hours after us in El Salvador. I can't thank her and her crew enough. I highly recommend them. Gary and Yvonne, Bonita Springs, FL.

Gary Tiedemann July 6, 2022
google

The Pet Porters are amazing! Your pets are in great hands with them! They are professional, kind and knowledgeable. I really appreciated all of the updates and photos along the way and could relax knowing my pets were safe and in very capable hands. Highly recommend!

Amy Romero June 27, 2022
google

It’s absolutely wonderful to have a company such as this to help with my relocation Thank you Pet Porters

Michael Devitt June 5, 2022
google

The best friend your loved pet(s) will ever have. I've been using The Pet Porters to take care of my fur babies for about 4 years and would never use anyone else!!! The Pet Porters is the real deal - if I could give 100 stars, I would.

Jennifer Holtan May 21, 2022
google

Jelena was outstanding! She is warm, friendly, funny and very knowledgeable about dogs. She transported our dog Miles from LA to Chicago, which took four days. She sent the most incredible photos of Miles at different sites across the country and kept in touch with us via text every few hours. We felt so comfortable with her taking care of Miles and we would absolutely recommend her. He had the best time! In fact, she is taking Miles on his next trip in a few months.

google

Pet Porters moved my pet from Texas to Colombia and they were able to make the process simple and a nice experience for my dog. They took care of all the paperwork necessary and kept me informed during the whole process. Their local agents were also awesome, and we're able to accommodate to all my needs. I will definitely repeat with them if I have the need in the future. Thanks

We had a wonderful experience with Jelena and her team. I would highly recommend them to anyone making a complicated international move. They took care of every detail competently and quickly and were very reassuring throughout the entire process (we were completely stressed about the whole thing, and we really appreciated their calm and level-headed advice and quick responses to emails and messages). Thanks Jelena and team, we appreciate you very much!

Vanessa Peters April 21, 2022
google

The pet porters went out of there way to make our move easy. .... my pups are very important and they were lucky to have the pet porters help the fly and travel safely to Germany. I would recommend the pet porters to anyone in a second. Thanks pet porters more than you know!!!

Devon Bullock January 22, 2022
google

Our dogs were absolutely spoiled by this cross country transport. We received multiple texts a day with updates and pictures from various sites and play time. Our dogs saw Graceland, an Air & Space museum, and the Grand Canyon! The 2,700 mile trip was safe and fun. It also helps that the price was 20% less than the bigger company our relocation service directed us to.

Mike Brown January 13, 2022
google

Helped us get our 75 pound staffy mix from Houston, Texas to Milan, Italy. Was very involved with the process and felt comfortable shipping him here! I would plan for the final quote being more than the initial just based on different circumstances that can happen.

Jazmin Zayas December 8, 2021
google

If you need help moving your dog, I highly recommend The Pet Porters. We recently moved internationally and needed to get our two large dogs overseas. Jelena took care of all the details and made the trip as smooth as possible. Neither of my dogs had ever traveled like this before and they were treated like royalty. Through out the trip, i received photo updates about how they were doing and constantly knew were they were. Moving is stressful on it's own, add in moving dogs and I was overwhelmed. The Pet Porters took away all that stress and made it feel effortless. I highly recommend them!

Erin OLeary November 22, 2021
google

Jelena was incredibly helpful and very responsive throughout the entire process. Our vet almost messed up in the end but Jelena sorted it all out.

Mannan Qazi November 17, 2021
google