You dont have javascript enabled! Please enable it!
Image Alt

Terms of Service

The Pet Porter’s GDPR Compliance Statement 

Introduction

The EU General Data Protection Regulation (“GDPR”) came into force across the European Union on 25th July 2022 and brought the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the digital age requirements.

The 21st Century brings broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardize data protection laws and processing across the EU, affording individuals stronger, more consistent rights to access and control their personal information.

Our Commitment

The Pet Porters (‘we’ or ‘us’ or ‘our’) are committed to ensuring the security and protection of the personal information we process and providing a compliant and consistent approach to data protection. We have always had a robust and effective data protection program that complies with existing law and abides by the data protection principles. However, we recognize our obligations to update and expand this program to meet the demands of the GDPR and the United States of America.

The Pet Porters is dedicated to safeguarding the personal information under our remit and to developing a data protection regime that is effective, fit for purpose, and demonstrates an understanding of and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarized in this statement and include the development and implementation of new data protection roles, policies, procedures, controls, and measures to ensure maximum and ongoing compliance.

How We Prepared for the GDPR

The Pet Porters already has a consistent data protection and security level across our organization. However, we aim to fully comply with the GDPR by July 30th, 2022.

Our preparation includes: –

  • Information Audit – carrying out a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed, and if and to whom it is disclosed.
  • Policies & Proceduresrevising our data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including: –
    • Data Protection – our main policy and procedure document for data protection has been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities, with a dedicated focus on privacy by design and the rights of individuals.
    • Data Retention & Erasure – we have updated our retention policy and schedule to ensure that we meet the ‘data minimization and ‘storage limitation’ principles and that personal information is stored, archived, and destroyed compliantly and ethically. We have dedicated erasure procedures to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply, along with any exemptions, response timeframes, and notification responsibilities.
    • Data Breaches – our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.
    • International Data Transfers & Third-Party Disclosures – where The Pet Porters stores or transfers personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions and provisions for binding corporate rules, standard data protection clauses, or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights, and have effective legal remedies for data subjects where applicable.
    • Subject Access Request (SAR) – we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge. Our new procedures detail how to verify the data subject, what steps to take for processing an access request, what exemptions apply, and a suite of response templates to ensure that communications with data subjects are compliant, consistent, and adequate.
  • Legal Basis for Processing – we are reviewing all processing activities to identify the legal basis for processing and ensure that each basis is appropriate for its related activity. Where applicable, we also maintain records of our processing activities, ensuring that our obligations under Article 30 of the GDPR and Schedule 1 of the Data Protection Bill are met.
  • Privacy Notice/Policy – we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.
  • Obtaining Consent – we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it, and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, ensuring we can evidence an affirmative opt-in, along with time and date records, and an easy-to-see and access way to withdraw consent at any time.
  • Direct Marketing – we have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions, a clear notice and method for opting out, and providing unsubscribe features on all subsequent marketing materials.
  • Data Protection Impact Assessments (DPIA) – where we process personal information that is considered high risk, involves large-scale processing, or includes special category/criminal conviction data; we have developed stringent procedures and assessment templates for carrying out impact assessments that comply fully with the GDPR’s Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity, and implement mitigating measures to reduce the risk posed to the data subject(s).
  • Processor Agreements – where we use any third-party to process personal information on our behalf (e., Payroll, Recruitment, Hosting, etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they (as well as we), meet and understand their/our GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organizational measures in place, and compliance with the GDPR.
  • Special Categories Datawhere we obtain and process any special category information, we do so in complete compliance with the Article 9 requirements and have high-level encryptions and protections on all such data. Special category data is only processed where necessary and only when we have first identified the appropriate Article 9(2) basis or the Data Protection Bill Schedule 1 condition. Where we rely on consent for processing, this is explicit and verified by a signature, with the right to modify or remove consent clearly signposted.

Data Subject Rights

In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy-to-access information via our website of an individual’s right to access any personal information that The Pet Porters processes about them and to request information about: –

  • What personal data do we hold about them
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long do we intend to store your personal data for
  • If we did not collect the data directly from them, information about the source
  • The right to have incomplete or inaccurate data about them corrected or completed, and the process for requesting this
  • The right to request the erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use
  • The right to lodge a complaint or seek judicial remedy and who to contact in such instances

Information Security & Technical and Organizational Measures

The Pet Porters takes the privacy and security of individuals and their personal information very seriously and takes every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures, including: –

• SSL,
• access controls,
• password policy,
• encryptions,
• pseudonymization,
• IT authentication

GDPR Roles and Employees

The Pet Porters has designated Jelena Sasko as our Appointed Person and have appointed a data privacy team to develop and implement our roadmap for complying with the new data protection Regulation. The team are responsible for promoting awareness of the GDPR across the organization, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.

The Pet Porters understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans. We have implemented an employee training program specific to this which will be provided to all employees before July 25th, 2022, and forms part of our induction and annual training program.

If you have any questions about our preparation for the GDPR, please contact Appointed Person.

Terms and Conditions

Welcome to The Pet Porters Site!

These terms and conditions outline the rules and regulations for using The Pet Porters’ Website, located at https://www.thepetporters.com/.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use The Pet Porters Site if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client”, “You,” and “Your” refers to you, the person who logs on this website and is compliant with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us” refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they are taken as interchangeable and therefore as referring to the same.

Cookies

We employ the use of cookies. By accessing The Pet Porters Site, you agreed to use cookies in agreement with The Pet Porters’ Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, The Pet Porters and/or its licensors own the intellectual property rights for all material on The Pet Porters Site. All intellectual property rights are reserved. You may access this from The Pet Porters Site for your personal use,, subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from The Pet Porters Site
  • Sell, rent, or sub-license material from The Pet Porters Site
  • Reproduce, duplicate or copy material from The Pet Porters Site
  • Redistribute content from The Pet Porters Site

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Pet Porters does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of The Pet Porters, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, The Pet Porters shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The Pet Porters reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial or unlawful activity.

You hereby grant The Pet Porters a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law, and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The Pet Porters, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The Pet Porters. Please include your name, organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • Using any other description of our Website being linked to makes sense within the context and format of content on the linking party’s site.

No use of The Pet Porters’ logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter our website’s visual presentation or appearance.

Content Liability

We shall not be held responsible for any content on your Website. You agree to protect and defend us against all claims on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any offensive link on our website, you are free to contact and inform us anytime. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

International Pet Air Travel

We specialize in domestic and international pet transport with the safety and well-being of your pet as #1 priority.

Back
WhatsApp
Messenger
Instagram
LinkedIn
Callback Request
Email

error: Alert: Content selection is disabled!!
C Kemp
C Kemp

Just left us a 5 star review

When I moved from California to Texas, I sent my pets, Turbo and Duke, to Texas ahead of me. They stayed at The Pet Porters' beautiful location in Crowley. Jelena gave me updates and was very accommodating when I had to extend their stay. I had enough to worry about with my move, but I didn't have to worry about Duke and Turbo at all. The Pet Porters were excellent.

C Kemp November 21, 2022
google

The team at pet porters could not have been more helpful. My dog moved from Dallas to Sweden in September 2022 and even tho we had a few hiccups with the airline petporters looked after us all. Kept me up to date during my dogs flight, took him in as one of their own during boarding and overall lovely. Recommend 10/10. Thank you!

Emilia Almkvist November 11, 2022
google

Aloha, When you have a family of 6 (yes-six!) Aussiedoodles heading to Oahu from Texas, you MUST use the professionals at Pet Porters to navigate Hawaii’s stringent pet transport program! Jen and her team coordinated the entire process with minimal delays and even boarded our clan until airlines opened up for pet travel…… after nine weeks apart (waiting onTiters and temps to drop), we were reunited and the family is whole again! Mahalo Nui Loa and Thanks for the ride- Luna, Dida, Mercedes, Shadow, Leo and Kona

Joseph Pizzimenti October 27, 2022
google

Couldn’t have been happier to have worked with the Jelena from the Pet Porters! Our 11yo pitbull mix made it well to Germany and is enjoying his new home. We highly recommend working with the Pet Porters, saved us a lot of stress!

Hervé Fehrenbach October 4, 2022
google

When my brother decided to move to Australia from Los Angeles one of his biggest concerns was his Bernice, his cat. We looked at many different pet courier services and decided on Pet Porters. We could not be happier with our choice. Jelena was with us at each stage, solving problems, keeping us in the loop and following through on the dozens of details. Now Bernice is here with us after a long process and journey, she has settled in beautifully and Phil is very happy!

Greg tzinberg September 28, 2022
google

We moved cross country and had our dog relocated by Pet Porters. Jelena and Jen were great! Communication was frequent and helpful. Our dog was safe and happy and we loved getting pictures and updates as he road tripped to our new home. Their boarding facility is clean and spacious and we would definitely hire them again for help transporting or boarding our pup!

Becky & Jarom Wren August 1, 2022
google

A truly incredible service for people moving intercontinental and unable to move their pets themselves. Excellent communication the entire way and door-to-door delivery.

Caleb Sherstad July 30, 2022
google

Highly recommend! The owners are very trustworthy and caring, and always send cute and funny photos of our 4 fur babies having fun!

Laura Fewell July 7, 2022
google

We had been dealing with American airlines to transport our two larger dogs to El Salvador from Miami and I had a bad feeling about to situation. With our flight leaving in a week I found The Pet Porters online. I was put in touch with Jen on the Thursday, morning a week before our flight and by the end of the day she had the girls booked on a flight landing two hours after us in El Salvador. I can't thank her and her crew enough. I highly recommend them. Gary and Yvonne, Bonita Springs, FL.

Gary Tiedemann July 6, 2022
google

The Pet Porters are amazing! Your pets are in great hands with them! They are professional, kind and knowledgeable. I really appreciated all of the updates and photos along the way and could relax knowing my pets were safe and in very capable hands. Highly recommend!

Amy Romero June 27, 2022
google

It’s absolutely wonderful to have a company such as this to help with my relocation Thank you Pet Porters

Michael Devitt June 5, 2022
google

The best friend your loved pet(s) will ever have. I've been using The Pet Porters to take care of my fur babies for about 4 years and would never use anyone else!!! The Pet Porters is the real deal - if I could give 100 stars, I would.

Jennifer Holtan May 21, 2022
google

Jelena was outstanding! She is warm, friendly, funny and very knowledgeable about dogs. She transported our dog Miles from LA to Chicago, which took four days. She sent the most incredible photos of Miles at different sites across the country and kept in touch with us via text every few hours. We felt so comfortable with her taking care of Miles and we would absolutely recommend her. He had the best time! In fact, she is taking Miles on his next trip in a few months.

google

Pet Porters moved my pet from Texas to Colombia and they were able to make the process simple and a nice experience for my dog. They took care of all the paperwork necessary and kept me informed during the whole process. Their local agents were also awesome, and we're able to accommodate to all my needs. I will definitely repeat with them if I have the need in the future. Thanks

We had a wonderful experience with Jelena and her team. I would highly recommend them to anyone making a complicated international move. They took care of every detail competently and quickly and were very reassuring throughout the entire process (we were completely stressed about the whole thing, and we really appreciated their calm and level-headed advice and quick responses to emails and messages). Thanks Jelena and team, we appreciate you very much!

Vanessa Peters April 21, 2022
google

The pet porters went out of there way to make our move easy. .... my pups are very important and they were lucky to have the pet porters help the fly and travel safely to Germany. I would recommend the pet porters to anyone in a second. Thanks pet porters more than you know!!!

Devon Bullock January 22, 2022
google

Our dogs were absolutely spoiled by this cross country transport. We received multiple texts a day with updates and pictures from various sites and play time. Our dogs saw Graceland, an Air & Space museum, and the Grand Canyon! The 2,700 mile trip was safe and fun. It also helps that the price was 20% less than the bigger company our relocation service directed us to.

Mike Brown January 13, 2022
google

Helped us get our 75 pound staffy mix from Houston, Texas to Milan, Italy. Was very involved with the process and felt comfortable shipping him here! I would plan for the final quote being more than the initial just based on different circumstances that can happen.

Jazmin Zayas December 8, 2021
google

If you need help moving your dog, I highly recommend The Pet Porters. We recently moved internationally and needed to get our two large dogs overseas. Jelena took care of all the details and made the trip as smooth as possible. Neither of my dogs had ever traveled like this before and they were treated like royalty. Through out the trip, i received photo updates about how they were doing and constantly knew were they were. Moving is stressful on it's own, add in moving dogs and I was overwhelmed. The Pet Porters took away all that stress and made it feel effortless. I highly recommend them!

Erin OLeary November 22, 2021
google

Jelena was incredibly helpful and very responsive throughout the entire process. Our vet almost messed up in the end but Jelena sorted it all out.

Mannan Qazi November 17, 2021
google